Your gifting questions, answered 🙂
Selecting & Personalising Thanklys
What if there's a spelling mistake in my message?
Don't worry! Contact us on orders@thankly.co with your order # and requested change ASAP. Our team reviews every message and will check with you if something looks unintentional ✨
Can I send an anonymous card or gift?
Absolutely! Simply leave your name off the card. Your secret's safe with us - we never reveal sender details without permission! 🎁
Do you offer gift wrapping?
Every Thankly arrives perfectly presented in our premium gift box - no extra wrapping needed! Each delivery includes your personal message and is Instagram-ready! 📦
How do I send the same message to multiple people?
Need to spread the joy? Select our multi-send option at checkout, or email orders@thankly.co if you don't see it. We'll help you share the love! 💝
Shipping & Delivery
How much does shipping cost?
Standard delivery is FREE! Need it faster? We offer Express Shipping option at checkout. 🚚
How do I track delivery for my order?
Cards: Our complimentary shipping for card is via Standard Post (Snail mail) which means there is no tracking link. However, Priority Tracking is available at check-out for an additional fee
Gifts: Tracking included automatically
Check status anytime on your Account Page! 📍
How long does delivery take?
Standard: 3-7 business days (metro areas)
Country & WA: 7-10 business days
Express options available at checkout! 🗓️
Payments & Refunds
What payment methods do you accept?
All major cards, Apple Pay, Google Pay, AfterPay! Powered by secure Stripe processing. 💳
When is payment charged?
Right at checkout for regular orders. Business customers can arrange account payment terms with our team! 💼
Do you offer refunds?
Your happiness matters! Not 100% satisfied? We'll sort you out with a replacement or refund - just let us know via orders@thankly.co ❤️