Easy peasy! Choose your card or curated gift, in the checkout - craft your thoughtful message (up to 400 characters, select your preferred handwriting style, and we'll take care of the rest!

Absolutely! Majority of our cards and gifts are upgradeable. Add up to three thoughtfully curated extras to your card or gift. Simply select your favourites during checkout, making your Thankly extra special.

No worries! Contact us ASAP at orders@thankly.co with your order # and desired correction. Our team personally reviews each message and double-checks with you if anything looks off

Yes, your secret's safe with us! Just skip including their name in the 'message' box, and we promise never to reveal sender details unless you tell us to. 📦

They sure look like it - and that's the point. All Thankly cards are created using real handwritten fonts, crafted from actual human handwriting. When we first launched, every single card was written by hand - pen to paper. As our little business grew, so did demand. So we invested in handwritten-style printing technology that captures the warmth, charm, and flow of real handwriting - without losing the personal touch. We're also working on future tech that'll let you replicate your own handwriting too. Because no one writes quite like you.

Each Thankly arrives beautifully presented in our premium gift box with a personal message inside. No extra wrapping needed - it's ready to delight from the moment it's opened!

Definitely! Choose our easy "multi-send" option at checkout. When selecting multiple gifts:

• If sending to different addresses, ensure each recipient's details (name and address) are clearly filled in their unique recipient box.
• If sending multiple gifts to the same address, enter the primary recipient's name and address in all recipient boxes. Each recipient will still have their own message, even if duplicated.

Need assistance? Reach out to orders@thankly.co, and we'll happily guide you!

We offer simple, transparent postage options so you can choose what suits your moment best – whether it's slow and thoughtful or tracked and time-sensitive.

Our postage pricing reflects Australia Post rates and the care involved in preparing each handwritten card.

For cards:

Standard Post (Untracked) – $1.99
Sent via postage stamp with no tracking. Delivery is typically 3–5 business days within VIC & metro areas, and 4–8 business days interstate. While rare, untracked mail can't be guaranteed, so this option is best for low-urgency, thoughtful moments.

Tracked Post – $5.99
Includes a tracking link so you can follow your card's journey. Delivery is usually 2–4 business days within VIC & metro areas, and up to 6 business days interstate.

Express Post – $9.99
Priority handling with tracking included. Estimated delivery is 1–3 business days nationwide, perfect for moments that can't wait.

For gifts:

Standard Shipping – $14.99
Flat-rate tracked shipping for gifts, packed with care and delivered securely.

Express Shipping – $24.99
Priority handling and faster delivery for urgent gifting moments.

These shipping options also apply to cards that have been upgraded to gifts.

If timing is critical, we always recommend choosing tracked or express options for peace of mind.

Cards: Our complimentary shipping for card is via Standard Post (Snail mail) which means there is no tracking link. However, Priority Tracking is available at check-out for an additional fee
Gifts: Tracking included automatically Check status anytime on your Account Page! 📍

For cards:
• Melbourne CBD: 2-3 business days
• VIC + Metro Cities: 3-5 business days
• Other States + Rural: 4-8 business days

For gifts:
• Melbourne CBD: 2-3 business days
• VIC + Metro Cities: 3-5 business days
• Other States + Rural: 3-7 business days

📦 Note: Delivery timeframes are estimates and based on our courier partners' expected timelines. We'll always do our best to get your Thankly there on time - but once it leaves our hands, it's in theirs. We do offer Express Shipping options if time-sensitive.

All major cards, Apple Pay, Google Pay! Powered by secure Stripe processing. 💳

Right at checkout for regular orders. Business customers can arrange account payment terms with our team! 💼

Your happiness matters! Not 100% satisfied? We'll sort you out with a replacement or refund - just let us know via orders@thankly.co ❤️